Frequently Asked Questions

Welcome to Christmas decoration ornaments shop of 2015

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Contact us: +1 (800) 970-3188

Frequently Asked Questions

Does personalization of ornaments cost extra?

No. All personalization is free regardless of quantity

What are the SantainCity Personalized Ornaments made out of?

All of our ornaments are made from a poly-resin material, or clay

How do I store my SantainCity Personalized Ornaments?

There is no specific way of storing SantainCity Personalized Ornaments, we only recommend you to wrap them into tissue paper, and keep them away from chemicals such as nail polish remover.

Is there any limit on personalizing the SantainCity Personalized Ornaments?

Our highly trained artists make sure to meet your entire request even with longer names such as Christopher. We will let you know via email if we cannot complete the personalization as directed.

Is personalization made by Machine?

No. All of your ornaments personalized by our artist with free hand.

How heavy are SantainCity Personalized Ornaments?

SantainCity Personalized Ornaments are designed for interior Christmas trees. You are always welcome to contact before ordering about the specific ornament.

What if I receive my order and notice that one of the names is misspelled?

We will research the order. If you spelled it right and we made a mistake then we’ll replace the product immediately at no charge. If you misspell the name when entering your order then you will have to order a new ornament. We urge customers to check and double check all spelling before hitting the “submit” button on the order form.

Can we personalize back of the ornaments?

Sometimes. It varies from ornament to ornament. Please contact us with your request regarding the back of the ornaments.

What if all or some portion of my order arrives broken?

SantainCity.com takes every measure available to ensure that all products are taken care of in all steps of progress from your order to shipment of your ornaments. In case of broken ornaments we will send a replacement immediately at no extra cost to our customer.

How much are shipping and handling charges? What is the sales tax?

Flat Rate applies for all your order and it is $5.95 to all states in US. For orders over $120 shipping and handling is free of charge. All customers are subject to 8% sales tax.

Do we ship international?

We currently ship anywhere in the U.S., its territories, and Canada.

Do we offer discounts on large orders?

Yes. Please contact us to discuss discount options on large orders.

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